Policy Page

Cancellation and Refund Policy

This policy explains how Rehab to Strength handles appointment cancellations, rescheduling requests, and refunds for physiotherapy-related services.

Last updated: March 10, 2026

Cancellations and rescheduling

Customers should request cancellations or rescheduling as early as possible using the support details published on this website.

Until final operating rules are published, customers should assume that late cancellations or missed appointments may be non-refundable once a slot has been reserved for them.

Refund eligibility

Refund eligibility depends on the service booked, the timing of the cancellation request, and whether the consultation or service has already been delivered.

If a payment is collected before service confirmation and Rehab to Strength cannot provide the booked service, eligible refunds will be initiated to the original payment method.

Refund processing timelines

Once a refund is approved, Rehab to Strength will initiate it through the original payment channel. Final settlement timing depends on the payment partner and the customer's bank or card issuer.

Customers should contact Rehab to Strength first for refund status updates or payment-related clarifications.

Non-refundable situations

Fees may be non-refundable where a customer fails to attend a confirmed appointment, provides incorrect booking details, or seeks a refund after a consultation or service has already been delivered, unless required otherwise by law.

Administrative or payment gateway charges, if any, may be deducted where allowed by law and clearly communicated before processing the refund.

How to request support

For cancellations, refunds, or payment support, email info@rehabtostrength.com or call +91 77097 60873.

A final version of appointment timing cutoffs and any package-specific refund rules should be added before taking live online payments.